Q&A for Attica e-Banking

What is e-banking?

Attica e-banking is the Internet Banking of Attica Bank. Through a modern and flexible web application, you have the opportunity, to manage your accounts and create transactions, with loads of options, 24 hours a day, 7 days a week, easy, fast and safe.

Which are the advantages of using Attica e-banking?

By using Attica e-banking service you assure:

• Access to your accounts 24/7
• Ease and speed for your daily transactions.
• Maximum security using popular security protocols.
• Security and privacy of your banking data.

How can I become an Attica e-banking user?

To register free on-line to the service click here. Choose On-line Registration to Attica e-Banking and follow the steps. The procedure is simple and will take only a couple of minutes. In order to register you need to own at least one active account or active debit / credit card in Attica Bank, as also to have declared your mobile phone number and e-mail at the Bank. Your credentials will be created online and then you can immediately access Attica e-Banking and Attica Mobile . Alternatively you can register for the service at any branch of Attica Bank. The cost for the creation of your credentials via the branch is 5 €

How secure is Attica e-banking service?

Attica Bank assures maximum security of your transactions, by applying latest technologies and popular security protocols in order to access Attica e-Banking.

We provide advanced methods of securing your web, smartphone and tablet transactions, protecting the privacy of your personal and banking data. It is important that you choose computers and devices that you personally control and you do not reveal your credentials to others.

Moreover, the 8 digit password (One Time Password) that you receive every time you wish make changes at your banking settings or create financial transactions, increases your transactions security, as it is being created based only on this certain transaction data.

In case I change my mobile phone number or email address, how can I inform Attica e-banking?

In case you changed your mobile phone number or your email, you have to visit one of Attica Bank’s branches and update your information.

I forgot my Credentials. What is the procedure that I have to follow?

In case you have forgotten your credentials, contact Attica Bank’s Customer Service at the numbers +30210-3669000, +30210-3669600 or 801-11-500900 (if you are calling from domestic phone number).

The agents will guide you through the process you need to follow.

My account has been blocked. What is the procedure that needs be followed?

For your protection, your account will be blocked after continuous unsuccessful tries of logging in. In this case you must contact Attica Bank’s Customer Service at the phones +30210-3669000, +30210-3669600 or 801-11-500900 (if you are calling from domestic phone number). The employees will guide you through the process you need to follow, depending on the reason that your account was blocked.
In any case Attica Bank will never ask you to reveal your password.

Is it possible to change my log in Credentials?

You have the opportunity to change your credentials through Attica e-banking. At the menu “Self-Management” choose “Change username” or “Change Password” to edit your credentials.

Remember that in case you change the credentials through one channel (Attica e-banking or Attica Mobile) the new credentials will be applied at all channels. .

How should I protect my Credentials?

The credentials are being used in order for you to be verified by the systems of Attica e-Banking during login. For your maximum safety:

• Your Password is strictly personal and private. We advise you not to save it anywhere or reveal it to others.
• Do not use Passwords that can be easily guessed such as birth dates, names, telephones etc.
• If you suspect that in any way your password has leaked, change it as soon as possible at the menu item “Change Password” under “Self-Management”.
• Avoid to make transactions from Attica e-banking using public computers.

What are One-Time-Passwords or OTPs?

In order for have full access and the capability to make transactions (managerial or monetary transactions) you will need to insert an One Time Password (OTP). Your One Time Password (OTP) is securing your transactions the most, as it is being created for this specific transaction. Specifically, in order to have full access and the capability to make transactions (managerial or monetary), you will need to insert an One Time Password (OTP) for extra security for the execution of this transaction. OTP is being generated and sent:

• Using the Hardware Token Device
• Receive SMS to the mobile phone number you have declared at the bank during your application.

If you lose your Hardware Token or your mobile phone, you must contact directly Attica Bank’s Customer Service at the numbers +30210-3669000, +30210-3669600 or 801-11-500900 (if you are calling from domestic phone number), in order to deactivate the hardware Token or SMS OTP Service (SMS Token).

I enter the One-Time-Password (OTP) and it is not acceptable. What can I do?

One Time Password is not being accepted at the following occasions:

• The Maximum "lifetime" of One-Time-Password” has expired (2 minutes).
• You inserted 3 wrong One Time Passwords in continuous order.
• You have requested to receive 5 continuous times “One Time Password” and you have not used it.
• The “One Time Password” you are trying to use has been generated for different transaction than this you are applying it in.
• The Hardware Token Device has been desynchronized.

For the above occasions, contact Attica Bank's Customer Service at +30 210-3669000 , + 30210-3669600 or 801-11-500900 for domestic phone calls.

What financial transactions can I do through the Attica e-banking?

The transactions that you can make through Attica e-Banking are the following:

• Transfers between your accounts.
• Transfers to other accounts inside Attica Bank.
• SEPA Transfers to other domestic banks or foreign countries.
• Payments to Organizations/Companies of Public Interest.
• Charge Prepaid Cards.
• Attica Bank’s Credit Cards Payment.
• Credit Card Payments of Other Banks.
• Direct Debits for Bill Payments.

Moreover you have the ability to apply οnline for Debit or Prepaid Attica Bank’s cards.

How can I receive the receipt of a financial transaction?

You can receive a receipt for your transaction with two ways:

1. After you have created a financial transaction successfully, a button shows up with the option “Cyber Receipt”. By clicking on it you have 2 more options:
   • Download and save the receipt in your computer or device.
   • Send the receipt via email.
2. You can also view all your transactions, by choosing “Online Activity” from the menu “Self Management”, and download the receipts of these transactions.

How can I apply for Cheque Book?

You can apply for cheque book through “Order Cheque Book” menu item which is under “Payments / Transfers” menu. You can apply for check book linked with any of your current accounts.

How can I modify the Daily Limits per transaction?

You have the ability to change the daily limits of financial transactions that are executed via Attica e-banking and Attica Mobile, by choosing “Daily Limits Management’ from the menu item “Self Management”. Have in mind that the daily limit must be less than the maximum limit the bank has declared. The daily limits are being defined by category (Intrabank, Payments and SEPA transfers) and may vary depending on the channel.

What are the Templates?

Templates are stored transactions that are being used in transfers/payments that you make often. By creating templates you can make transactions faster and lower the risk of a mistype in the data fields of transactions. Templates are being separated in two categories:

• Templates for Financial Transactions.
• Templates for Beneficiaries.

You can create a financial template or beneficiary template by clicking "Manage Templates" and "Manage Beneficiaries" from "Self Management" menu.

How can I manage my accounts?

By clicking on the menu item “Self Management” and “Manage Accounts” you can edit your accounts. Specifically you can type a friendly name (alias) for every account, as also change the access level for this individual account. You can also move (drag & drop) and change the order that the product categories are shown at your home screen and in addition reorder the products that are contained in these categories.

What are Alerts Notifications?

To protect you about any change of “Password” at Attica e-banking and Attica Mobile, the bank will inform you by sending you notifications (Alerts) at your mobile phone, via SMS or/and email. You do not have the ability to disable these alerts, so as to avoid any occasion of security infraction or potential fraud.

For your financial transactions through Attica e-banking or Attica Mobile you can choose if you will receive or not Alerts. These alerts will be sent to your cell phone via SMS or/and email and relate to any financial transaction that has been made.

What are secure messages?

With secure messages, you can securely be informed by Attica Bank, and you have the ability to send your own messages to the Bank.

What is Tax Free expenses?

Through Attica e-banking and Attica Mobile, you can find out about the "Tax Free Expense", that is the amount of the expenses you have incurred using electronic means of payment and which are counted on the tax-free amount. There is an available analysis of these expenditure by category for the last two fiscal years.