Please read the Guide to learn how the User "Maker' works in companies with complex authorization schemas.
Intoduction- User Roles in Corporate Customers
Welcome to the new Attica e-banking! From now on, you can make or manage your monetary transactions with safety and autonomy and carry out these transactions in a safe and quick manner through a variety of available options.
On Attica e-banking, Corporate Customers (Legal Entities – Companies) have more than one User with different, discrete roles based on their assigned responsibilities. The Users of a Corporate User can have the following roles:
- Master User: A Master User has the role of the administrator. He creates all other Users and assigns to them a specific role, transactions and company’s bank accounts, and defines the transaction limits per User as well as the Company’s daily limits. Master User does not have the right to carry out monetary transactions, i.e. he cannot make or authorize a monetary transaction.
- Maker: A Maker makes monetary transactions that are saved to e-banking system as Pending so that another User or Users (depending on the authorization schema of the Company) who has / have been assigned with the role(s) of an Authorizer to authorize these monetary transactions.
- Authorizer: An Authorizer authorizes the monetary transactions that have been made by the Maker / Makers of the company. As soon as the transactions are authorized, they are being automatically submitted for execution.
- Maker & Authorizer: A Maker & Authorizer has the right both to make and authorize a particular monetary transaction.
Attica e-banking for Maker
As a Maker and depending on your assigned transactions and accounts by the Master User, according to the organizational structure and the regulatory framework of the Corporate User, you can manage the transactions that are described below.
At the top of the first page of Attica bank’s e-banking, as well as on every other page through your navigation, you can view a tab containing the following icons:
- Attica Bank’s Logo. By clicking it (mouse click), you are being transferred to the homepage of Attica Bank’s e-banking.
- «Branches» icon. By clicking on it, you are redirected to the corresponding Attica Bank page where all of its Branches & ATMs network are depicted.
- Attica Bank’s Contact number.
- “Language” selection option (Greek, English).
Attica e-banking logo is also visible at the top left corner of the homepage, as in any other navigation page through the application. By clicking on it, you are redirected to the e-banking’s dashboard. The same redirection can also be achieved by pressing the icon 
, at the top of the right corner of any navigation page.
- By selecting the messages icon
, you can view the secure messages sent by Attica Bank to you through the e-banking application. You can reply to these secure messages or create a new message.
- If you need any help, at any point throughout your navigation, you can press the question icon
, which is located at the top right corner’s toolbar of any navigation page and you will be redirected to a menu which contains details about the e-banking use as well as answers to the most Frequently Asked Questions (FAQ). - In order to log out from Attica e-banking, you click the ON/OFF icon
, located at the top right corner toolbar.
The application provides you with information regarding your last log in to the Attica e-banking.
A Maker has the role of making the monetary transactions, which are automatically being sent for authorization. The Maker has also the right to execute some managerial transactions regarding his assigned transactions and bank accounts or his credentials and alert notifications that he/she receives by the application. As a last point, he/she can also have access to information that concern the financial details and statements of the company’s bank accounts that he/she is responsible for.
My Accounts
My Accounts
In “My Accounts” menu and by selecting “My Portfolio”, you can have an analytical view and per category for the total of the company’s bank accounts that are assigned to you. Next to each accounts category, there is a (+) or (-) symbol. By selecting it, detailed information regarding that particular category is shown or minimized as shown on the screen below.
Furthermore, there is the option to move the categories as well as the individual accounts of each category according to the display order of your preference. Select the icon 
to the right of each category and then, by drag and drop you can reorder the way the particular categories will be displayed. In the same way, in order to move any particular account within its category, again by drag and drop, you can select the order of preference as shown below:
Finally, by double-clicking on any account, you are redirected to a page containing detailed information about the account of interest.
Current Accounts
For current accounts, the following information appears:
- the IBAN of the account
- the type of the account
- the branch
- the open date of the account
- the beneficiaries
- the special terms (if any)
- the inactive account flag
- the available balance
- the ledger balance
- the overdraft approved
- the total holds
Except for the aforementioned basic details of the account, the following information is also provided at the bottom of the page:
- the Transaction History
In this tab, you can see all the transactions that were realized with that account through any channel (e.g. e-banking, mobile, ATMs, Branches) during the last month. For each transaction, except for the transaction date and its reference number, the description and the amount that was debited or credited and the updated ledger balance are also shown. For each transaction, you can select the icon to the right and see additional information about it.
If you wish to view account transactions for a smaller or a larger period, you can do it by changing the default date settings from the filters.
Furthermore, by clicking on “View calendar”, you can see in which days of the month you carried out the transactions of interest, in order to facilitate your search to a particular transaction.
Finally, the transaction history can be downloaded to a csv, pdf or xls file.
- The Active Transactions
In this Tab, you are able to view your upcoming future or recurring (standing orders) transactions.
- The Holds
You can view details referencing to any holding amount for the account of interest.
Loans
In Loans, except for the nickname, the reference number and the product type, the following information appears on the screen:
- the disbursement amount
- the loan expiry date
- the branch
- the loan service account
- the contract date
- the contract number
- the beneficiaries
- the outstanding balance
- the current interest rate
- the next payment amount
- the overdue amount
On the second half of the page, the loan’s Transaction History is also available.
In this Tab, you can see all the transactions that were carried out during the last month. If you wish to view a smaller or a larger number of the transactions, you can do it by changing the default date settings from the filters.
Furthermore, by clicking on “View calendar”, you can see in which days of the month you carried out the transactions, in order to limit your search to a particular transaction. For each transaction, except for the transaction date and its reference number, the description and the amount that was debited or credited are also shown.
For each transaction, you can select the icon to the right and hence see any additional information related to it.
Finally, the transaction history can be downloaded as a csv, pdf or xls file.
Credit Cards
In the details of Credit Cards, the following information is available to the User:
- the nickname, the card number (masked) and the type of card (there is a dropdown list where you can view the same details of any other account of interest)
- the expiry date
- the card status
- the cardholder name
- the add-on card number (if any)
- the add-on cardholder name
- the available balance
- the ledger balance
- the card purchase limit
- the latest statement balance
- the last payment amount
- the minimum payment until the relevant date
- the latest statement’s issue date
- the total amount of installments (if any)
On the second half of the page, you can find the following information:
- The Transaction History
In this tab, all the transactions that were carried out after the last credit card statement issue are shown. For each transaction, you can select the icon to the right 
and hence view additional information.
Finally, the transaction history can be downloaded to a csv, pdf or xls file.
- The Pre-Authorizations
In the Pre-Authorizations Tab, credit card charges that have not yet been cleared are shown. The amount is hold until the transaction is cleared.
- The Previous Statement
You can view your last issued statement, in an electronic form.
Insurance Products
Vehicle Insurance
The information that is shown for Vehicle Insurance is written below:
- The Name and Surname of the contract owner
- The Contract Number
- The Insurable Interest which describes the relationship between the Customer and the contract and can get the following values: Contracting party, Insured or Insured / Contracting party.
- The Start Date of the Contract
- The Expiry Date of the Contract
- The Vehicle Registration Number
- The Vehicle Type
- The Insurance Premium
Payments / Transfers
Transfers
Own Accounts Transfer
In this transaction, you can transfer funds from one Corporate User’s account to another.
Select the “From Account” and the “To Account” respectively and then enter the “Amount”. Successively, you can select whether this transfer will be a “Single Transaction” or a “Standing Order” and determine the “Transaction Date”. Furthermore, you can include any “Comments”.
Finally, click on “Submit” and a confirmation page will appear on the screen containing all detailed information regarding that particular transaction. By clicking on “Confirm” the transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
By clicking on “Cancel”, you are redirected to the initial transaction. For own accounts transfer, it is predefined by the Bank not to need any One-Time-Password (OTP) for the completion of the transaction.
Finally, there is the option to save this transaction as a template (Private or Public) to be used for future transfers.
Intrabank Transfers
In this transaction, you can transfer funds to an Attica Bank account other than those of the Corporate User’s.
Select the “From Account”, the 8-digit “Beneficiary’s Account No.” (as soon as you enter the account number, the application will check with the core system of the bank and the beneficiary of the account will appear) and the “Amount”. In addition, you can add any “Comments”. Subsequently, you can select if this is going to be a “Single Transaction” or a “Standing Order” and determine the “Transaction Date”.
Select “Submit” and you will be redirected to the confirmation page where you will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token. Then, click on “Confirm”.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
There is the option to save this transaction as a template (Private or Public) to be used for future transfers.
Wire Transfers (DIAS)
In this transaction, you can make a transfer to a bank account of another domestic bank or a foreign bank.
Enter the “From Account”, the “Beneficiary’s Account No.” in an IBAN form, the “Beneficiary’s Name” and the “Amount”. In addition, you can also enter the “Beneficiary’s Address” and add any “Comments”.
Subsequently, you can select if this is going to be a “Single Transaction” or a “Standing Order” and determine the “Transaction Date”.
Select “Submit” and you will be redirected to the confirmation page where you will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token. Then click on “Confirm”.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
There is the option to save this transaction as a template (Private or Public) to be used for future transfers.
Payments
Pay your Bill to a Utility Company (General)
With this transaction, you can make bill payments to an Organization or a Utility company. Select the “From Account” and the “Biller”. On the Biller dropdown list, there is a text frame, where if you type part of the biller’s name or part of the biller’s reference number, the dropdown list is narrowed down so that you can more easily and quickly select the biller of interest. After you make your biller selection, the corresponding frames will open in order to be filled in.
By selecting the “Help” link, you can find further information for the Organization or Utility Company.
In the section that follows, you can find instructions to biller payments as well as some special biller circumstances:
- Billers with one payment code
- e-Paravolo payment
- TSMEDE semester proceeds
- TSMEDE settlement installment payments with notice
- EYDAP
- Teli Kykloforias
- Certified debts - Payments to tax office
Billers with one payment code
Select a ”From Account” and a “Biller”. On the Biller dropdown list, there is a text frame, where if you type part of the biller’s name or part of the biller’s reference number, the dropdown list is narrowed down so that you can more easily and quickly select the biller of interest. Enter the “Amount”, select if this payment is going to be a “Single Transaction” or a “Standing Order, determine the “Transaction Date”, enter the person’s liable for payment “Name” and the “Payment Code” of the bill.
If you need further information regarding the organization/utility company you are about to make a payment to, you can select the “Help” link. A new window will open containing information and pictures related to the organization/utility company of interest.
Click on “Submit”. A One-Time-Password (OTP) will be requested via either a Hardware Token or SMS. Enter the OTP and click on ”Confirm”.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
There is the option to save this transaction as a template (Private or Public) to be used for future payments.
E - Paravolo
E-Paravolo is a functionality for the payment of an e-paravolo through the application. Select the “From Account” and type on the “Biller” some of the letters of the “e-paravolo” e.g. type e-p. The biller dropdown list will be narrowed accordingly so that you can select in a more easy way “e-paravolo”. After you select the biller, the corresponding frames will open in order to be filled in. Enter the “Amount”, the person’s liable for payment “Name”, the “Payment Code (Part 1)” and the “Payment Code (Part 2)”. Then, click on “Submit”.
If you need further information regarding e-paravolo payment, you can select the “Help” link. A new window will open containing information and pictures related to it.
A One-Time-Password (OTP) will be requested via either Hardware Token or SMS. Enter the OTP and click on ”Confirm”.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
TSMEDE Semester Proceeds
To pay the TSMEDE Semester Proceeds, select the “From Account” and type on the “Biller” some of the letters of the “TSMEDE Semester proceeds” e.g. TSM. The biller dropdown list will be narrowed accordingly so that you can select in a more easy way “TSMEDE Semester proceeds”. After you make your biller selection, the corresponding frames will open in order to be filled in. Enter the “Notice Number”.
Click on “Submit”. A One-Time-Password (OTP) will be requested via either Hardware Token or SMS. Enter the OTP and click on ”Confirm”.
If you need further information regarding TSMEDE Semester Proceeds payment, you can select the “Help” link. A new window will open containing information and pictures related to it.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
There is the option to save this payment as a template (Private or Public) to be used for future payments.
TSMEDE Settlement Installment Payments with Notice
To pay the TSMEDE Settlement Installment Payments with Notice, select the “From Account” and type on the “Biller” some of the letters of the “TSMEDE Settlement Payments” e.g. TSM. The biller dropdown list will be narrowed accordingly so that you can select in a more easy way “TSMEDE Settlement Installments Payments with Notice”. After you make your biller selection, the corresponding frames will open in order to be filled in. Then, enter the “Notice Number”
If you need further information regarding TSMEDE Settlement Installments Payments with Notice payment, you can select the “Help” link. A new window will open containing information and pictures related to it.
Press “Submit”. Then you will be redirected to the confirmation page where you will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token. Enter the OTP and press “Confirm”.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
There is the option to save this payment as a template (Private or Public) to be used for future payments.
EYDAP
In order to make a bill payment to EYDAP, select the “From Account” and type on the “Biller” some of the letters of “EYDAP” e.g. EYD. The biller dropdown list will be narrowed accordingly so that you can select in a more easy way “EYDAP – Payments to EYDAP”. After you make your biller selection, the corresponding frames will open in order to be filled in. Then enter the “Amount”, the “Name”, the “Voucher Number «and the “Expiration Date” as referenced on the EYDAP bill.
If you need further information regarding EYDAP payment, you can select the “Help” link. A new window will open with detailed information and pictures.
Press “Submit”. Then you will be redirected to the confirmation page where you will be requested to provide a One-Time-Password (OTP) via SMS or Hardware Token. Enter the OTP and press “Confirm”.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
There is the option to save this payment as a template (Public or Private) to be used for future payments.
Teli Kykloforias
In order to pay Teli Kykloforias enter the “From Account” In order to pay Teli Kykloforias enter the “From Account” and type on the “Biller” some of the letters of the “TELI KYKLOFORIAS” e.g. Teli. The biller dropdown list will be narrowed accordingly so that you can select in a more easy way “Teli Kykloforias”. After you make your biller selection, the corresponding frames will open in order to be filled in. Enter the “Name”, the “Transaction ID Part 1”, the “Transaction ID Part 2”, the “VAT No” and the “Plate Number”, as referenced on TAXISNET official document.
If you need further information regarding Teli Kykloforias payment, you can select the “Help” link.
Press “Submit”. Then you will be redirected to the confirmation page where you will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token. Enter the OTP and click on “Confirm”.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
There is the option to save this payment as a template (Private or Public) to be used for future payments.
Certified Debts - Payments to Tax Office
In order to pay Certified Debts - Payments to Tax Office, select the “From Account” and type on the “Biller” some of the letters of the “Certified debts” e.g. Cert. The biller dropdown list will be narrowed accordingly so that you can select in a more easy way “Certified Debts – Payments to Tax Office”. After you make your biller selection, the corresponding frames will open in order to be filled in. Enter the “Amount”, the “Name”, the “Transaction ID Part 1 (Tax Registration No)”, the” Transaction ID Part 2” and the “Transaction ID Part 3” as referenced on TAXISNET official document.
If you need further information regarding Certified Debts – Payments to Tax office payment, you can select the “Help” link. A new window will open with information and pictures related to it.
Press “Submit”. Then you will be redirected to the confirmation page where you will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token. Enter the OTP and press “Confirm”.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
There is the option to save this payment as a template (Private or Public) to be used for future payments.
Payment with RF Code
The Payment with RF Code is a new bill payment method to utility companies who use Bill payments code starting with RF. You do not have to search for the biller as for the usual bill payment. You select Payment with RF Code and you only need to enter the 25–digit Payment Code which starts with the letters RF and contains all information related to the utility company.
When you possess such a bill (e.g. EFKA), select Payment with RF Code, then the “From Account” and enter the “Amount”, the “Debtor’s Full Name” and the “Payment Code”. You can also select whether this is going to be a single or a recurring transaction, as of the rest of the transaction payments.
Select “Submit”. You will be redirected to the “confirm transfer / payment” page, where details regarding the transaction are shown.
You will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token. Enter the OTP and press “Confirm”.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
There is the option to save this payment as a template (Private or Public) to be used for future payments.
Choose Template – Choose one of your Saved Transaction Templates
With this option you can choose one of your saved transfer or payment templates, such as a DIAS fund transfer. Such an option enables you to make your payments / transfers in an easier and quicker way.
As a result, you have to select an “Existing Template” and then enter the “Amount” that has to be paid.
Press “Submit”. Then you will be redirected to the confirmation page where you will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token. Enter the OTP and press “Confirm”.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
Direct Debits
Create Direct Debit
By creating a Direct Debit, you authorize Attica bank to charge an account with an amount, which will be credited to the utility company you have selected, when the corresponding bill is issued on its expiry date. To create a direct debit, select an account from the “From Account” list and a Βiller from the “Utility Company” list respectively.
Subsequently, enter the person’s liable for payment “Name”, the “Payment Code” and the “Maximum Charge Amount”.
In the “Maximum Charge Amount” field, you can set a limit for the maximum amount to be charged so that you can monitor your debit account as well as protect your account from any potential inconveniences. By using direct debit, a Corporate User can automatically pay its regular debits. Click on “Submit” in order for a direct debit to be created and then on “Confirm” for the transaction to be completed.
You will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token.
The transaction is submitted for authorization and is displayed as a pending transaction for the Maker. In addition, the Authorizer will view it in his list of “Display Pending” which contain the transactions to be authorized.
List Direct Debits
In List Direct Debits, you are redirected to the following screen which contains the fields: “Utility Company”, “Debit Account” and “Status”. Enter the corresponding fields and click on “Apply Filters” so that the relevant list of the direct debits to appear on the screen, based on the chosen criteria.
By selecting “Hide Filters”, you are redirected to the list direct debits homepage.
This feature enables the User to view all the direct debits he / she has created for the corresponding utility company of interest and the debit account per direct debit.
List of Active Transfers
All of your monetary transactions that are to be carry out in the future are shown in the List of Active Transfers. For each of the transactions, you can select the “View”
, “Delete”
or “History” 
icon.
By clicking on “Display” e.g. to an active Wire Transfer (DIAS), you are redirected to the “View Details of Active Wire Transfer (DIAS)” where you can have a view of the details of the selected transaction. By clicking on “Back”, you are directed back to the initial “List of Active Transfers” page.
To delete an active transfer, you will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token. Select “Confirm” so as the deletion of the transfer to be sent for authorization.
The “Transactions History” has the following form and consists of all the transactions that have already been carried out and represent a portion of the recurring transaction.
Cheque Book / Applications
Order Cheque Book
In Order Cheque Book, you can make an application for ordering a Cheque book. To begin with, select the account that the Cheque book(s) will be assigned to. In addition, select the number of books and from which Attica Bank branch the delivery of the books will be made.
Click on “Submit” and you will be redirected to a form where you will be required to enter a One-Time-Password (OTP) either via SMS or via Hardware Token. Select “Confirm” and the transaction will be made and sent for authorization.
List of Applications
The list of Applications consists of the status of the applications made to the Bank e.g. an application to Order Cheque Book.
As it is shown on the screen below, an application is characterized by the “Date”, the “Transaction” type and the “Status”.
The “Status” list for an application e.g. Order Cheque Book consists of the following stages:
- Sent: The application is sent to Attica Bank.
- In Progress: The application is in progress by Attica Bank.
- Completed: The application has been approved and completed. You can pick up your ordered Cheque book from the pre-selected Attica branch.
- Cancelled: Your application has been cancelled (by user).
- Rejected: The order Cheque book application has been rejected by Attica Bank.
By clicking on “Show Filters” at the top right corner of the page, you are redirected to the corresponding page. Select the “Date From” and the “Transaction Type” filter options and then select “Apply Filters”.
By selecting “Hide Filters”, you are navigated back to the initial list of applications page.
Transaction Status
Display Pending
In Display Pending, the transactions made by a Maker and for which the authorization from an Authorizer is pending are shown.
The following 3 icons are available: “Display” , “Modify” 
and “Delete” . By selecting “Display” , you are redirected to the “Display Details” form which contains information regarding the transaction details.
By selecting “Modify” , you are redirected to the “Modify your Payment / Transfer” screen of the corresponding transactions where its details are shown and can be modified. Select “Submit”.
Finally, by selecting “Delete” , you are redirected to the “Confirm payment deletion” form where the details of the transactions are shown so as to delete it. Select “Confirm”.
Transaction Result
In Transaction Result, all the monetary transactions made by the Maker and sent for authorization are shown. The Maker can view the status of these transactions any time and if they have been authorized by an Authorizer and from whom.
As it shown from the screen above, the “Transaction Status” screen consists of the filters that can be applied for a particular transaction search as well as the search results. The results are presented in six (6) columns:
- Date / Time: the date and time of the transaction
- The final status of the transaction
- Transaction: the transaction type
- The maker and the authorizer of the transaction
- From: the debit account number
- To: the credit account number or the biller
- Amount: the currency and the transaction
- Recurring Instance: if this is going to be a recurring transaction
Subsequently, by selecting the “Display” icon , you can have an analytical view of the made and authorized transaction as shown below:
In addition, by selecting the “Download Cyber Receipt” icon 
, you can download the transaction receipt or to send it via email as shown below:
POS Transactions
POS Transactions refer to customers who own POS terminals. Via this transaction, the user can view and save the statement of the transactions authorized via all POS linked to the accounts.
This transaction is found in “Payments/Transfers” menu.
By selecting this functionality, the user is directed to the following screen:
Filters contain:
- The Merchant Id: The default value is “All” and refers to all “Merchant Ids” linked to the Customer. The user can change the selection by selecting one unique merchant id from the list.
- The Time Period during the transactions have been authorized. The default selection relates to the time period of the last three days, however the user can select another time period
- The Transaction Type which is set by default as ‘All’. The User, though, can select if he wishes so to view the transactions which refer to “Purchase”, “Purchase by Installments” or “Purchase by Installments and Prepayment”.
- The Transaction Status can be set as “Successful” or “Unsuccessful”.
By selecting Apply Filters, the User can get the list with the Transaction History depending on the chosen filters:
In each transaction, by selecting the arrow located in the right 
of the row or in total, for all the transactions, by selecting the arrow in the title 
, the User can view more details referring to these transactions.
The columns of the search results table are the following:
- File Date: Refers to the date of the file of transactions authorization.
- Merchant Id: Refers to the Merchant Code. A Customer can dispose more than one merchant codes.
- Transaction Type: The type of transaction.
- Transaction Status: The status of the transaction.
- Gross Amount: The gross amount of the transaction.
- Net Amount: The net amount of the transaction (without commission).
- Commission Amount: The commission amount for every transaction.
- Tax/Expenses: The tax/expenses of the transaction if there are any (ex. overnight stay tax).
- Batch Date: The date of the file closure from the merchant.
- Transaction Reference: The code reference of the transaction.
Moreover, the User can download the search results at xlsx, pdf or csv format, as it is shown in the upper right part of the search results. You should select the relevant icon so as to download the related file format. The maximum number of records that the file can contain is 3.000.
Self-Management
Change Username
In this section, you are given the option to change your Username. As it is shown above, the Username entered must be between 8 to 20 characters and symbols, and contain at least two of the following:
- lowercase letter
- number
- special symbol such as @, $, ^, =
Fill in the text in “New Username” and then click on “Submit”. Subsequently, you will be requested to “Confirm” any changes made.
Upon the successful completion of the change, you will be notified via email and SMS that your Username has been changed.
Change Password
Under this section, you can change your Password.
As it is shown above, the Password entered must be between 8 and 20 characters, containing:
- uppercase letter
- lowercase letter
- number
- special symbol such as @,#,$,%,+,=
In addition, it must not contain any sequence of numbers or part of the Username.
In order to change your Password, fill in the text fields referencing to your Current Password, the New Password, and the confirmation of the New Password. Then, press “Change Password”.
Successively, you will be requested to “Confirm” the Password change.
Upon the successful completion of the change, you will be notified via email and SMS that your Password has been changed.
The new Password will be actively valid for 6 months.
Manage Accounts
For your convenience, apart from using the account number, you can assign nicknames to your assigned bank accounts. In Manage Accounts, select the bank account of interest you would like to assign a nickname to. Enter a Nickname. The assigned account nickname is only visible by you. The maximum character limit for assigning a nickname is 15.
After assigning your nickname of preference, select “Submit”. Then, select “Confirm” on the “Confirm account changes” screen that will follow.
Manage Beneficiaries
In this option, you can create a new beneficiary or to modify an existing one.
Modify an existing Beneficiary
In the case of an existing beneficiary, select the beneficiary of interest from the corresponding list. Then, the “Beneficiary’s Account No.”, the “Beneficiary’s name”, the “Beneficiary’s address” and the “Beneficiary Description” will be shown on the screen. The existing Beneficiaries may be corresponding to intrabank transfers or to DIAS Transfers (to a domestic or a foreign bank). After making any changes, select “Submit” and then “Confirm” for the changes to be successfully saved.
Create a new Intrabank Beneficiary
For the creation of a new Intrabank Beneficiary, in the Manage beneficiaries tab, select “Create new intrabank Beneficiary”. The following screen will appear where you have to enter the 8-digit “Beneficiary’s Account No.” and the ”Beneficiary Description”. In addition, you have the option to select the visibility of this Beneficiary template (Private or Public) to other Users.
Select “Submit” and then “Confirm” on the confirmation page that will follow.
Create a New Wire Transfer (DIAS) Beneficiary
For the creation of a new wire transfer (DIAS) beneficiary (to a domestic or a foreign bank), in the Manage Beneficiaries tab, select “Create a New Wire Transfer (DIAS) Beneficiary”. The following screen will appear where you will have to enter the “Beneficiary’s Account No.”, the “Beneficiary’s Name”, the “Beneficiary’s Address” and the “Beneficiary Description” In addition, you have the option to select the visibility of this Beneficiary template (Private or Public).
Select “Submit” and then “Confirm” on the confirmation page that will follow.
There is a “Reset Form” button, as shown on the form, which automatically clears all the filled fields on the form.
Manage Templates
Create Transfer Own Template
In this option, you can create a template between your assigned accounts transfers. Select the “From Account” and the “To Account”. Subsequently, you can add any “Comments” and the “Template Name”. In addition, you have the option to select the visibility of this template (Private or Public). Select “Submit” and then “Confirm” on the “Confirm creation” page that will follow.
Create Intrabank Template
In this option, you can create a template for intrabank transfers. Select the “From Account”. Subsequently, select either an existing beneficiary or enter the “Beneficiary’s Account No.” Enter any “Comments” and the “Template Name”. In addition, you have the option to select the visibility of this template (Private or Public). Select “Submit” and then “Confirm” on the “Confirm creation” page that will follow.
Create Fund Transfer (DIAS) Template
Under this option, you can create a template for DIAS Transfers (to a domestic or a foreign bank).
Select the “From Account”. Subsequently, select an existing beneficiary or enter the “Beneficiary’s Account No.” and “Beneficiary’s Name”.
Enter any “Comments” and the “Template Name”. In addition, you have the option to select the visibility of this template (Private or Public). Select “Submit” and then “Confirm” on the “Confirm creation” page that will follow.
Create a Bill Payment Template
Under this option, you can create a template for the payment of a Utility Company. Select the “From Account” and the “Biller” and then select the “Template Name” and the “Visibility”.
Select “Submit” and then “Confirm” on the “Confirm creation” page that will follow.
Edit an Existing Template
In this option, you can edit an existing template. As shown on the screen below, you can modify the “Beneficiary’s Account No.”, the “Beneficiary’s Name”, the “Beneficiary’s Address” and the “Visibility”.
Online Activity
In Online Activity, all the performed actions by the User through the e-banking are depicted. Hence, by using this option, you will be able to monitor your online activity via the application. Furthermore, you can reprint any cyber receipts of a transaction that has a print-receipt option by clicking on the corresponding icon
.
The above shown screen display consists of four (4) columns: the icon of the Channel from which the transaction took place, the Transaction Date, the Transaction Type and the completion Status of each transaction.
Show Filters
In this option, you are navigated to the filters that contain the following fields: “Date From/To”, “Transaction Category”, “Transaction Type”, ”Pre-Defined Beneficiaries”, ”Beneficiary Account No”, ”Beneficiary Name”, ”Transaction Status” and “Channel”.
Select or type the preferred data in each frame and then press “Apply Filters” so that your online activity based on the selected criteria is shown.
“Hide Filters” at the top right corner of this page will automatically redirect you to the Online Activity homepage.
SMS OTP Service
Register for SMS OTP
The registration to the SMS OTP service (SMS Token) can be achieved via two (2) ways depending on if you possess a Hardware Token or not.
In the case you have already been registered to the service, the following message will appear on the screen:
Via Hardware Token
From the “Self-Management” menu, select “Register to SMS OTP” to register to the service.
Then, the following screen will appear which contains your mobile phone and the “Submit” button:
In order for the User to register to the service, he/she has to select “Submit” and then to enter the 8-digit One-Time-Password (OTP) generated by the Hardware Token as shown below. Then, select “Confirm”.
When the transaction is completed, the User is informed respectively. Subsequently, he/she has to activate the SMS OTP.
Without a Hardware Token
Your registration to SMS OTP without a Hardware Token can solely be done by the Master User.
Activate / Verify SMS OTP
For the activation of the SMS OTP, after having done the corresponding registration to the service, the following steps are executed:
From “Self Management” menu, select “Activate / Verify SMS OTP” to activate the service.
In the case you have not been registered to the service yet, you will get notified with the corresponding message:
As long as the service is not already activated, the following screen appears containing the mobile phone of the User and the “Submit” button:
For the activation of the service, select “Submit” and then “Send token via SMS to your mobile” as shown below on the screen:
By selecting “Send token via SMS to your mobile”, an SMS is sent to your mobile phone containing the One-Time-Password (OTP) that you have to enter to the corresponding field. Select “Confirm”.
Finally, the User gets notified that the transaction has been successfully completed and from now on he will be able to carry out his monetary transactions via the use of an SMS OTP.
Note:
- The 8-digit SMS OTP has a maximum valid duration of two (2) minutes.
- The 8-digit SMS OTP can be only used once and for only one transaction.
- The SMS Token application is blocked/de-activated temporarily after 3 wrong attempts to insert the SMS Token. In such a case the user has to contact Attica Bank’s Help desk contact numbers: (+30) 2103669000 or 801-11-50090 (from Greek home phone number, with an urban unit charge) in order to be activated again.
Enable Hardware Token
In the case that you have not activated the SMS OTP, then you have to contact with the Attica Bank’s help desk or with an Attica branch in order to activate your Hardware Token. In that case, if you select “Enable Hardware Token” the following message will appear on the screen:
If the SMS OTP service is activated, then the following screen will appear:
You have to enter the Hardware Token serial number which located at the back of the device as well as a One-Time-Password (OTP) that will be generated from the Hardware Token device:
By selecting “Submit”, a confirmation message appears on the screen. Successively, you will be requested to provide an SMS OTP by pressing “Send token via SMS to your mobile” and enter that One-Time-Password (OTP) to the appropriate field as shown below:
By selecting “Confirm”, a completion message will appear on the screen. The Hardware Token has been successfully activated and can be used in order to carry out your monetary transactions.
Insurance Products
Insure your vehicle easily and securely, via Attica e-banking, by selecting the insurance program of INTERAMERICAN that best covers your needs.Specifically, select “Insurance products”, from the basic menu of Attica e-banking and you will have the choice of applying for the available Insurance programs of vehicle.Vehicle Insurance
For the vehicle insurance, you will need the following:
- The details that are listed in your vehicle license.
- The date of birth of the owner.
By clicking on the button “Apply for vehicle insurance”, you will be directed to the following form. In this form, you will get information regarding the General Information Leaflet of Mediator and the Pre-contractual Information of the product. After declaring you have read the mentioned documents, you will be able to be directed to Interamerican’s Anytime platform and choose the Vehicle Insurance program that covers your needs.
Specifically:
- You will take cognizance of the General Information Leaflet of Mediator (Mandatory from articles 28, 29 of N.4583/2018) and the Pre-contractual Information of the insurance product.
- Select “Proceed to Anytime”.
Under this selection, you will be directed to the relevant page regarding the vehicle insurance of Interamerican’s Anytime platform and you will be able to view the provided vehicle insurance programs, compare prices and choose the insurance program that covers your needs. Follow the steps required like filling in your Details, agreeing with the Terms and paying your program so as your insurance contract is produced.
In Anytime site, under “Frequently Asked Questions” (https://www.anytime.gr/info/faq), you can find information regarding the insurance programs as well as the related coverage that each program offers.