iOS Attica Mobile

Settings

How to install Attica Mobile application

To install the application to your personal mobile device, you have to search for the Attica Bank application  in the Apple Store. Select and download it to your device.

The downloading of the application is free of charge and is also available in Play Store for Android.

Language Settings

The setting of the application’s language is done through the device’s “Settings”.

Select “Settings > Attica Bank > Current Languag e”. There are three available options under “Current Language”: Default (Greek), Greek and English.

Application’s login page

On an iPad, at the bottom of the login screen, you can view the following three (3) icons:

• The Exchange Rates relative to €. By selecting this icon , you are redirected to a new screen which contains the exchange rates of the most frequently used currencies. For each selected currency, you can see a diagram of the change of the currency’s price relative to Euro for a predefined period of time (last week, month, and year).
  

• The Locator , where all of the Bank’s branches & ATM’s are shown on the map. By selecting a specific branch or ATM, the contact details thereof appear on the screen (address, contact phone number, operating hours).
  

• The Contact Details , where the Bank’s contact details are shown (Address, Email and Phone number).
  
  

 On an iPhone, by selecting “Services” on the login screen, you are redirected to a new screen containing the three aforementioned features.

 

Log in Process

There are three (3) available options from which the user can select in order to login to the application:

• Via using Username and Password

Enter the Username and Password you use when logging in to Attica e-banking. It is the only way to login to Attica Mobile for the first time from a particular device.

• Via PIN

Select the user avatar and if your device is registered to the application, you will be redirected to the corresponding screen where you have to enter the PIN you have set when you registered your device. (For more information, see paragraph “Manage devices”).

• Via Fingerprint

Select the user avatar and if your device is registered to the application you will be redirected to the corresponding screen where you have to use your stored fingerprint. (For more information, see paragraph “Manage devices”).

By logging in to Attica Mobile, you are redirected to the application’s main screen (dashboard). To begin with, the dashboard is shown as such below:

At the top of the iPad’s dashboard you can view:

• The transfers’ icon , which redirects you to the Transfers menu. For more information, see chapter “Transfers”.
• The avatar icon , which redirects you to the User For more information, see chapter “User”.
• Attica Bank’s Logo , which redirects you to the Services menu. The Services menu consists of the Exchange Rates and the Locator as already referenced.

On the left side of the dashboard you can view:

• The whole list of your accounts, credit cards, loans etc.

On the right side of the dashboard you can view:

• information about “Tax Free”
• the “Upcoming Transactions”

 iPhone’s dashboard consists of a single information column and a footer.

The footer menu consists of 4 categories:

• My Portfolio , where the User can view, manage and determine all his/her accounts or his/her favorite ones.
• Transfers , where you can carry out monetary transactions such as Intrabank and DIAS transfers as well as Bill payments or Credit cards payments.
• The User , where you can change your username and password, manage your devices and set up your alerts notifications.
• Services , where you can view the Exchange Rates and the available Attica branches and ATM’s.

 

After marking (if you wish) your favorite accounts, the application’s dashboard is customized as follows e.g.:

On an iPad, the left side of the dashboard is adjusted as such all of marked as favorite accounts to be shown. By selecting “View All”, you are redirected to the application’s dashboard where all of your accounts are visible.

In the same way, on an iPhone, the main information column’s list is adjusted to consist of all of marked as favorite accounts. By selecting “View All”, you are redirected to the application’s dashboard where all of your accounts are visible.

The process of marking an account as favorite is explained in paragraph “Save your accounts as favorites”.

Tax Free

In order to have a more detailed view on “Tax free”, select “View All” in order the following screen to appear (iPad) or select the blue frame where “Tax Free” is displayed (iPhone):

 

This screen consists of 1 tab: “Tax Free”.

This tab shows, for each the last two fiscal years, the total amount of your expenditures realized by electronic transactions, based on the amount needed to collect the Tax exemption defined by the law.

Active (or Upcoming) Transactions

In order to view the “Upcoming Transactions”, on an iPad, select “View All” at the end of the corresponding list in order to be redirected to the screen of Active Transactions as shown below:

 Active Transactions appear on the left side of the screen while the details related to a particular selected transaction are shown on the right side of the screen.

On an iPhone, there is no shortcut on the dashboard and in order to view the “Active Transactions” you have to be redirected to the transfers menu as shown in the above screenshot.

By applying search filters, you can see your active transactions for a longer shorter period of time and per account of interest.

Save your Accounts as favorites

 On an iPad, on the left side of “My portfolio” screen, all your accounts are shown, while on the left side of the screen, the details of a selected account or card are depicted.

On an iPhone, there is a single information list containing all the accounts of the User.

• By selecting the “Edit” icon you are redirected to the following screen in order to select (based on your preference) which of your accounts will be marked as your favorite ones (by clicking on the  icon). You can also select the display order of your accounts with the use of the drag & drop* method by selecting the “triple line” icon . Select “Done” for your changes to be saved.

 

• Alternatively, by selecting an account from the left side of the screen where you can view its details, you can mark it as a favorite by clicking on the icon.

*Drag & drop: transfer an iconic object from one position to another

Assign a Nickname

From the dashboard screen, on both iPad and iPhone devices, by selecting the “Edit” , a new screen appears where you can assign a “Nickname” to a selected account or card.

On the screen above, the “Edit Account” screen is shown. The maximum limit of characters for the nickname of an account is 15. Enter the nickname of your preference and then select “Done”.

Account main details

On an iPad, in order to see more details of a particular account or card, you only have to select that account from the left side of the screen. Further details of that account or card are then shown on the right side of the screen.

On an iPhone, select an account from the main dashboard of the application and you will be redirected to a new screen where the details of the account or card are shown.

 

Current / Savings Accounts

By selecting any Current or Savings account, the following information is shown:

• the Available Balance
• the Ledger Balance and
• the Total Holds

 

By clicking on the icon, the Blue card is rotated, and more details of such an account are shown such as:

• the IBAN
• the Product name
• the Branch
• the Beneficiary
• the Date Opened
• the Special terms flag
• the Account Type and
• the Inactive account flag

 

In addition, there is the option to send the account’s IBAN via any media supported by the device by selecting the icon.

Under the Blue card there are 4 tabs:

• Transactions, which consist of your account’s Transaction History. By default, all the transactions made from that account via any channel (e.g. e-banking, ATMs, Branches) within the last month are shown.
  
  

  By clicking on the search filters, you can view your carried out transactions for a longer or shorter period. For each transaction, except for the information shown on the list, by clicking on it, you can see further details related to it.
  

• Holds, which consists all potential holds of a particular account.

• Analysis of the account, where the Available Balance and Total Holds are shown.

• Active transfers, corresponding to the upcoming transfers/payments for which that particular account will be debited.

 

Loans

Loans

By selecting any Loan, the following information is shown:

• the Outstanding Balance
• the Next Installment Payment Amount and
• the Next Payment Date

 

 

By selecting the icon on the right corner of the Blue card, more information on the loan’s details is shown such as:

• the Account Number
• the Product Name
• the Branch
• the Beneficiary
• the Expiration Date
• the Service Account
• the Contract Date and
• the Date Opened

 

In addition, there is the option to send the loan’s account IBAN via any media supported by the device by selecting the icon.

Under the Blue card there are 2 tabs:

• Transactions, which consist of your Loan’s Transaction History. By default all the transactions regarding this loan are shown. By clicking on the search filters, you can view your carried out transactions for a longer or shorter period. For each transaction, except for the transaction date, transaction details and the debit or credit amount as well as the Loan’s ledger balance are also shown after a transactions is carried out.
  

• Analysis of the loan, which contains information regarding:
• the Disbursement Amount
• the Outstanding balance
• the Current Interest Rate
• the Next Installment Payment Amount
• the Next Payment Date and
• the Overdue Amount

 

Debit Cards

When you select a Debit Card, the following information is shown:

• the Card Number
• the Expiration Date,
• the Purchases limit and
• the Withdrawals limit

By rotating the card , the following information is also available:

• the Product Name
• the Cardholder name
• the Status
• the Purchases today
• the Withdrawals today and
• the Branch

 

Under the card’s information section, the Transaction History of this card is shown.

By default, all the transactions made with that card via any channel (e.g. e-banking, ATMs, Branches) within the last month are shown.

By clicking on the search filters, you can view your carried out transactions for a longer or shorter period. For each transaction, except for the information on the list, if you click on it, further details are shown.

In the case of Debit Cards, there is also the option to block the card.

By selecting the icon at the top right corner of the information screen, you can immediately block your card if there is an appropriate reason to do so (e.g. card is stolen, card is lost etc.)

You will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token.

Select “Confirm” if you agree with the details that will appear on the screen.

Credit Cards

When selecting a Credit Card, the following information is shown:

• the Card Number
• the Expiration Date
• the Available Balance and
• the Ledger Balance

In addition, by rotating the card  , the following information is also available:

• the Product Name
• the Cardholder name
• the Status
• the Add-on Card Number
• the corresponding Name/Surname and
• the Credit Limit

 

 

Under the aforementioned information, there are 4 tabs:

• Transactions, which consist of your Card’s Transaction History. By default, all the transactions carried out with this Credit Card after the issuance of the last card’s statement are shown.
  

For each transaction, if you click on it, further information is available.

• Authorizations, which consists all the credit card’s accrued debits that have not been cleared yet.

• Previous Statement, which corresponds to all the transactions that are included in the last issued  statement of the card.
  

• Analysis of the details of the credit card, which consist of:
• the Credit Limit
• the Last Statement Balance
• the Minimum Payment
• the Payment due on
• the Last Payment Amount
• the Last Statement Issued Date and
• the Total amount of installments

Prepaid Cards

On the first page of the Prepaid Cards, the following information is shown:

• the Card Number
• the Expiry Date
• the Current Balance and
• the Used Amount

By rotating the card, additional information is shown:

• the Product Name
• the Cardholder name
• the Status and
• the Limit

 

Under the card’s information section, there are 2 tabs:

• Transactions, which consist of your Card’s Transaction History. By default, all the transactions made with that card are shown. For each transaction, except for the information shown on the list, if you click on it, further information is available.
• Authorizations, which consists of all the prepaid card’s accrued debits that have not been cleared yet.

Time Accounts

Time accounts are characterized by the “Ledger Balance”, the “Next Interest Payment Amount” and the ‘Next Interest Payment Date”.

 

By selecting the  icon on the right corner of the blue area the card is rotated and more information of the account is shown such as:

• the Account Number
• the Product Name
• the Branch
• the Beneficiary
• the Maturity Date
• the Date Opened and
• the Interest Amount

 

There is also the option to send the Time account’s IBAN via any media by the device by selecting the  icon.

Under the account’s information section, there is 1 tab:

• The Analysis of the time account, which consist of
• the Ledger Balance
• the Interest Rate
• the Next Payment Amount and
• the Next Payment Date

Insurance Products

Transfers screen

In order to carry out a monetary transaction, select the  icon from the application’s main dashboard from the iPad’s top screen or the iPhone’s bottom screen so as to be redirected to the transfers screen. The transfers’ screen consists of a search bar and an icons’ row, where each icon corresponds to a particular transaction type.

Alternatively, you can carry out a particular transaction on both devices by swiping right or left on a particular account and by swiping right on a particular card from the application’s main dashboard.

By swiping right, all the possible transactions to be credited to your particular account or card appear on the screen as shown below:

In the same way, by swiping left, all the possible transactions to be debited to your particular account appear on the screen:

*Swipe left or right a particular account: Swipe is defined as slide my finger off the screen. In that case, swipe is defined as “sliding my finger off an account by moving it on the left or on the right”.

Predefined Templates

Predefined templates  is the first icon on the Transfers’ screen icons row. By selecting it, a screen opens that contains the “Templates” and the “Beneficiaries”. In addition, at the top of the screen there is a search filter bar that can be used to find a specific Template, or a specific Beneficiary in an easy and quick way.

 

Templates are created via e-banking from the “Manage Templates” and “Manage Beneficiaries” menus.

Attica Mobile gives the User the option to save a template when a particular transaction (transfer or payment) is carried out.

Transfers

Bill Payments

Payment with RF Code

The Payment with RF Code is a new bill payment method to utility companies where you do not have to search for the biller as for the usual bill payment. Click on the  icon. You only need to enter the 25 – digit Payment Code which always starts with the letters RF and contains all information related to the utility company.

When you possess such a bill (e.g. EFKA), you can select the Single Transaction payment and enter the Amount, the Debtor’s Full Name and the Payment Code.

 

You can also select whether this is going to be a single or a recurring transaction, as of the rest of the transaction payments.

Select “Submit” and you will be navigated to the “Confirm Transaction” screen where the full details of the transaction payment are shown.

This information also contains the payee’s full name as well as the rest of the transaction information.

In order for the transaction to be completed, a One-Time-Password (OTP) will be requested either via SMS or Hardware Token. Enter the One-Time-Password (OTP) and select “Confirm”.

After the payment is completed, there is a “Cyber Receipt” available in a PDF format for downloading to your device. Furthermore, the receipt can be sent through any application supported by the device by selecting “Share” and clicking on the application of interest.

Finally, there is the option to “Save this transfer as Template”.

In case the transaction fails to be completed, an error message appears on the screen, containing the reasons for this failure.

Card Payments

Load Own Prepaid

Select the “From Amount” and the “Prepaid Card” from the dropdown lists. Fill in the “Amount”. If you have only one prepaid card, the frame will be automatically pre-filled.  Subsequently click “Submit” and then “Confirm” in order the transaction to be completed.  You will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token.

After the transfer is completed, there is a “Cyber Receipt” available in a PDF format for downloading to your device. Furthermore, the receipt can be sent through any application supported by the device by selecting “Share” and clicking on the application of interest.

User Menu

In order to have access to the User Menu, you select the  icon either from the application’s header on an iPad or from the application’s footer on an iPhone.

As it is shown on the above screen, there are three (3) icons under the user:

• the “Messages”
• the “Online Activity” and
• the “Contact Information”

 Through the User menu, the User can:

• Change his Username and  Password
• Manage his devices
• Set his Alert delivery Settings

Change Username

In order to change Username, select “Change Username”. Press “Tap for further info” as shown on the screen for more information. The Username entered must be between 8 to 20 characters and symbols, and contain at least two (2) of the following:

• lowercase letter
• number and
• special Symbol: @, $, ^, =

Fill in the “New Username” on the screen that is displayed and select “Change Username”.

Subsequently, select “Confirm” in order for your changes to be saved.

 

As a last point, you will get notified either by email or/and SMS that your Username has been changed.

Change Password

In order to change Password, select “Change Password”. Press “Tap for further info” for more information.The Password entered must be between 8 and 20 characters, containing:

• uppercase letter
• lowercase letter
• number
• special symbol: @,#,$,%,+,=,^

In addition, it must not contain any sequence of numbers or part of the Username

Fill in the “Old Password”, “New Password” and “Repeat New Password”. Then select “Change Password”. Subsequently, click “Confirm” in order your changes to be saved.

As a last point, you will get notified either by SMS and/or email that your password has been successfully changed.

The new password will be valid for 6 months.

Manage my Devices

Through Attica Mobile, you can register your device in order to be able to have an easier and quicker access to the application via your iPad or iPhone by using the “Remember me” login features.

By selecting “Manage my devices”, you are given the option to “Register current device” and then, to select your login process of your preference.

The available login options are shown on the following screen and are described below:

• The use of a PIN. In order to log in, select the user avatar and then fill in the PIN. The PIN is set by the user when his device is registered to the application and has to contain 4 to 6 numbers. For the PIN to be set, a One-Time-Password (OTP) will be requested to be entered via SMS or a Hardware Token.

• The use of a Fingerprint. In that case, follow the instructions given through the application and store your fingerprint in order to use for your login process (if this feature is supported by the device you use). The fingerprint feature is supported by devices subsequent to iPhone 5s and iPad Air 2.

• The use of a PIN or In that case, you can store a fingerprint and select a PIN so that you can have the option to choose between the 2 options when logging in to Attica Mobile.
  

• The use of a Fingerprint or device PIN. In that case, you can store your fingerprint so that you can use it in order to log in to Attica Mobile or can use the device PIN you use in order to unlock your device.
  

• The use of your In that case, you can log in to the application by entering the username and password you use when you log in to Attica e-banking.

Select your login process of preference and click on “Submit”. Subsequently, you will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token.

Then, click on “Confirm”.

Alerts Delivery Settings

For your safety, Attica Bank sends you mandatory alert notifications every time you change your Credentials. In addition, you are given the option to select if you would like to get notified whenever you carry out a monetary transaction via SMS and/or email.

1. Select “Alerts Delivery Settings”. You will be needed to select (activate an option) how you would like to get notified (SMS and/or email). Select “Submit”.

 

2. Select “Alerts Setup”

If you have not already set up any delivery methods, then by selecting “Alert Delivery Settings” you will get a warning message on your screen where you will get notifies that you are not able to modify these notifications:

If you have already set up thereof, from “Alerts Setup” menu, you can select if and how you would like to get notified when you carry out a new monetary transaction through Attica e- banking or Attica mobile (via SMS and/or email).

By selecting “Delivery Options”, you are redirected to the following screen where you can select how you would like to get notified.

Click on “Done” and then on “Confirm” on the ”Confirm transaction” page that will follow:

You will be requested to enter a One-Time-Password (OTP) via SMS or Hardware Token.

Finally, you will get notified that your changes have been successfully saved.

By clicking on “My alerts”, you can easily have a view your selected delivery methods as well as to modify them.

My Alerts

Under this section, you can manage the settings for the notifications to be received when you realize a monetary transaction. You can modify these settings by selecting on “”and decide if you would like to get notified by SMS () and/or email ().

 

In order your settings to be saved you will be requested to provide an OTP via SMS or Hardware Token.

Avatar Icons

User Icon

By clicking on the User icon , you are given the option to upload a photo to replace the empty avatar. You have the option to take an instant photo (“Take photo”) or to upload an already existing photo (“Choose existing photo”). In this way, you can easily personalize and distinguish your account, especially if you login to Attica Mobile through a device that is usable by many Users.

For the reverse process, you only have to click the user icon and select “Remove photo”.

Messages

By clicking on the messages icon , you can see messages that are sent by the Bank. The display order of these messages is based on the date and time they were sent to you. In addition, using the icon , you can apply search filters based on the date, the availability status (all, read, unread) and the priority status (all, important, normal).

Finally, by using the icon , you are given the option to delete any selected message(s). Click on “Confirm”.

Online Activity

Online activity  corresponds to the total of your activity (actions/transactions) while you are using Attica Mobile and Attica e-banking. The table consists of 4 columns: the channel used in order a transaction to take place (mobile or e-banking), the transaction date, the type and further details for the transaction and its status.

Furthermore, by applying the search filters, you can modify your online activity in order to facilitate your search based on the selected criteria.

If there is an  icon next to a transaction, then there is a cyber receipt for it, where you can view it, download it and save it anytime.

Contact Information

By clicking on this icon , information related to Attica Bank is available (Address, Email and Telephone number).

Log out

You can log out from the application by clicking on the ON/OFF   icon, located at the top right corner of the User menu.