Frequently Asked Questions (FAQ) – Attica Mobile
What is Attica Mobile?
Attica Mobile is Attica Bank’s new mobile banking application. From now on, through this application, after you download it to your device (smartphone or tablet) you can manage your accounts and carry out monetary transactions via a variety of options, 24 hours a day, 7 days a week in an easy, quick and safe manner.
What are the advantages of Attica e-banking use?
By using Attica e-banking you assure:
• Access to your accounts 24/7.
• Ease and speed in relation to your accounts information and realization of your everyday bank transactions.
• High security through recognized electronic security protocols.
• Confidentiality of your personal and banking data.
How can I become an Attica Mobile user?
To become an Attica Mobile user, there is a mandatory prerequisite to have registered to Attica e-banking. Through your Attica e-banking account, you can register for Attica Mobile and then to download the application to your device. By completing the aforementioned steps, you will be able to use Attica Mobile.
How secure is Attica e-banking service?
Security is highly important to Attica Bank. We provide advanced methods of securing transactions through the Internet, Smartphones or Tablets. We apply state-of-the-art systems and recognized security protocols for your access to Attica Mobile, thereby safeguarding the privacy of your personal and banking data. In this way, we create a secure environment to your accounts’ management and transactions’ realization.
In the event of a change of mobile phone number or email address, how can I inform Attica Bank?
If you change your mobile phone number or your email address, you have to visit one of the bank's branches and declare this change.
I forgot my Credentials. What is the procedure that I have to follow?
In case you have forgotten your log in credentials, please contact Attica Bank Help Desk Service at (+30) 210 3669000 or 801-11-500900 (from a landline within Greece, charged by one urban unit).
The bank’s employees in charge will guide you on the actions to be followed depending on which credential you have forgotten.
My account has been blocked. What is the procedure that needs be followed?
For your protection, a user’s account is blocked after a series of user’s unsuccessful attempts to enter the password. In this case, contact Attica Bank Help Desk Service at (+30) 210 3669000 or 801-11-500900 (from a landline within Greece, charged by one urban unit). The bank’s employees in charge will guide you on the actions to be followed depending on the reason why your account was blocked.
In any case, the Bank will never ask you to disclose your password.
Is it possible to change my log in Credentials?
The user can change his/her log in Credentials through Attica Mobile.
In the "User" icon, the tabs "Change username" and "Change password" are available, where the user can change the aforementioned Credentials.
It is reminded that when you change the Credentials through one channel (Attica e-banking or Attica Mobile), this change becomes effective automatically to the other channel as well.
How can I log in to Attica Mobile?
There are three (3) available options in order the user to log in to the application:
• Via the use of his/her Credentials
Enter the username and password you use to login to Attica e-banking
• Via PIN
Select the user avatar and if your device is registered to the application, you will be redirected to the corresponding screen where you have to enter the PIN you have set when you registered your device.
• Via Fingerprint
Select the user avatar and if your device is registered to the application you will be re-directed to the corresponding screen where you can use your fingerprint.
How should I protect my Credentials?
Credentials are used to identify you as a user to your login access to Attica Mobile.
For your highest security:
• The password is strictly personal and confidential. We recommend that you neither record it nor disclose it to third parties.
• Do not use Credentials that one can easily assume, such as birth dates, names, telephones, etc.
• If you suspect that your password has leaked in any way, modify it directly through the "Change password" option under the "Self-Management" menu.
What are One-Time-Passwords or OTPs?
One-Time-Password or OTP enhances your security to your banking transactions. In particular, in order to have full access and transactions’ capability (administrative and monetary), you will need to enter one of the OTPs, in addition to your Credentials.
One-time-Passwords (OTP) will be requested after you log in to Attica Mobile and only for specific transactions’.
One-time-Passwords (OTP) are produced or sent:
• Through a Hardware Token
• Via SMS (SMS Token) sent to the mobile phone that you have declared to the Bank at your registration request.
If you lose your Hardware Token or your mobile phone, contact Attica Bank's Help Desk directly at (+30) 210-3669200 and 801-11-500900 to disable the Hardware Token Device, or the SMS Token.
I enter the One-Time-Password or OTP and it is not acceptable. Why can this happen?
OTP is not acceptable under the following cases:
• The maximum "lifetime" of the OTP has been exceeded.
• The Hardware Token has been de-synchronized.
• When the user enters wrong numbers (mistypes)
In this case, contact Attica Bank's Help Desk at (+30) 210-3669200 or 801-11-500900 to find out what the problem is and to resolve it.
What monetary transactions can I realize through the Attica Mobile?
The transactions you can realize through the Attica Mobile are as follows:
• Transfer of funds between your own accounts.
• Transfers of funds to Attica Bank's third-party accounts.
• Transfers via DIAS to other domestic or foreign banks’ account.
• Bill payments to Utility companies
• Load a prepaid card.
• Payment of Attica Bank Credit Cards.
• Payment of Credit Cards of other banks.
What are Favorite accounts on Attica Mobile?
Favorite accounts are defined as the accounts you have selected by pressing the “heart” icon, which is placed next to each account to be displayed on the application’s dashboard when you log in to the Attica Mobile.
How can I receive the receipt of a monetary transaction through Attica Mobile?
After you realize a monetary transaction through the Attica Mobile channel, and it is successfully completed, you are given the option to see and send the transaction’s receipt in a PDF form.
What are Templates?
Templates are saved transactions that are used for your most often payments/ transfers. By creating a template, the needed time to carry out a particular transaction is decreased, and the probability of a mistype is diminished.
Templates are separated into two (2) main categories:
• Templates for Transfers.
• Templates for Beneficiaries.
What are Alerts Notifications?
To protect you and inform you about any change of your Attica e-banking and Attica Mobile Credentials, Attica Bank sends you Alert notifications via SMS to your mobile phone and/or via email. You are not given the option not to receive these notifications, in order any security breach or possible fraud to be avoided.
For your monetary transactions through Attica e-banking or Attica Mobile, you can choose whether or not to receive alert notifications. These notifications can be received via SMS on your mobile phone and/or via email and are related to the provision of information to the user about a monetary transaction.
What is Tax Free expense?
Through Attica e-banking and Attica Mobile, you can find out about the "Tax Free Expense", that is, the amount of the expenses you have incurred using electronic means of payment and which are counted on the tax-free amount. There is an available analysis of these expenditure by category for the last two fiscal years.